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We understand there are events that cause people to fall behind on their mortgage payments.
If you are unable to make your payment, we want you to be aware of various
options that may be available to assist you in resolving the delinquency on your loan.
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If your Guaranty Bank loan was originated prior to August 1, 2007,
please contact 1-800-964-9420.
If your loan was originated after this date,
please contact 1-800-333-1728 x8805.
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Please have your Loan Number and Property Address ready when you call.
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Additional useful information to have ready when you call:
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- A brief explanation of your circumstances
- Recent income documents (such as Pay stubs;
Benefit statements from Social Security, Disability, Unemployment,
Retirement, or Public Assistance. If you are Self-employed,
have your tax returns or a Year-to-Date Profit
and Loss statement available for reference)
- Bank Statements and Tax Returns for Past 2 Years
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For a list of HUD-certified housing counseling agencies, call the U.S. Department of
Housing and Urban Development, H.U.D. Toll Free (800) 569-4287 TTY (800) 877-8339
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