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Business Banking Online Banking FAQs
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If you have questions or need help with Guaranty's Online Banking, we have some useful tips and
instructions. Click on the link below that closest relates to your inquiry. If you still need
help, simply call our toll free Online Banking Customer Service Line 1-800-925-6181 Monday through
Friday 8AM CT to midnight or Saturday from 9AM CT to 4PM CT.
Do I need an e-mail account to use the mail function of Online Banking?
No, you don't need an e-mail account. When you use the “Send Us a Message” button in Online Banking, your message stays within our secure server. In fact, if you use the “Mail” button, our reply will appear in your Online Banking mailbox and not in any other electronic mailbox you have established outside of Online Banking.
Email accounts are required if you sign up for Alerts.
Once you consent to the E-Sign Consent and Disclosure form when you establish your Online account, you agree to receive all disclosures related to Online Banking in electronic format at either your email address or via our secured messaging unless you contact us and request a paper version of a specific record.
Do I need an e-mail address to register for Online Banking?
Yes. You will need a valid email address when registering for Online Banking. If you choose to use our "Alert" function within online banking, all messages will be sent to the email address you choose at the time of registration.
We may use this email address as well to communicate any changes in terms and conditions as well as changes in online banking features.
Can I change my email address from the one I used to register within Online Banking?
Yes. Click on the Self Service Tab from inside online banking. Choose the "Change email" option. Remember to change your Contact Points: on the "Alerts" tab if you wish to receive alerts at a different email address as well.
Please refer to the Online Banking Service Agreement  for more information about this service. If you did not print a copy of the Agreement when you registered for Online Banking, you can obtain a copy by clicking on the link in this paragraph.
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